Refund Policy
Refund Policy
BaZi Report does not currently offer paid checkout, so there is no current report purchase to refund. This page states what must be published before any future paid option can accept money.
Last updated: 2026-07-13
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The current tools and available report views are free. A future paid option must be clearly separated and described before checkout.
Submit clearly
There are currently no paid order IDs. Use the contact page for access, privacy, or content-correction requests.
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If you are comparing options, return to Pricing and FAQ for the full explanation.
1. The promise
No paid checkout is currently offered. Free access does not create a charge, order, or refund claim. If a paid product launches, its refund window and statutory cancellation rights must be displayed before payment and must not be hidden in a post-purchase page.
2. How to request a refund
For the current free service, use /contact for access or data questions and include only the affected page URL and a concise description. Do not send card data or a complete birth profile. If paid checkout launches, this section will be updated with the exact refund channel and required order reference.
3. Processing time
There is currently no payment processor handling public purchases and therefore no refund processing time to quote. Before a future paid launch, this section must identify the processor, merchant response time, expected bank time, original-payment-method rule, and currency treatment.
4. Exclusions
No exclusions apply while there are no paid purchases. Any future exceptions must be narrow, visible before payment, consistent with local consumer law, and may not remove rights that cannot legally be waived. Service failure, duplicate charges, fraud, and chargeback handling would need separate, explicit procedures.
5. After a refund
There is currently no paid entitlement to remove. Deleting a report or requesting personal-data deletion is a privacy request, not a refund, and can be submitted through the contact page subject to the retention details in the Privacy Policy.
6. EU / UK consumer rights
EU, EEA, UK, and other statutory consumer rights will apply to any future paid digital service. Before accepting payment, we must explain withdrawal rights, any request for immediate digital performance, and the legal effect of consent. This page does not reduce rights granted by local law.